Privacy Policy



BEHAPPY pursuant of the applicable legislation on General Data Protection Regulation, brings to the attention of users of the website and any of its sub-domains (hereinafter referred to a the Site) this privacy policy and data protection that will be applicable in personal data processing that the User provides voluntarily when accessing the Website.

Who Are Data Controllers?

The personal data is incorporated into a file owned by:

Identity: Hyperlocal Consulting, S.L. (en adelante, "BEHAPPY”)

VAT Number: B- 86852340

Address: Calle Orense 99 de Pozuelo de Alarcón, 28223, Madrid, Spain.

Phone: 34 91 005 2302

Email: [email protected]

How Do We Collect Your Personal Data?

For using specific features in our Website, we need to collect some personal data from Users:

  1. REGISTRATION FORM: By means of this form, we will collect your name, e-mail address, and the reason for your communication. In case you contact us through WhatsApp or Facebook or chat, we will collect your mobile phone number and, if applicable, the data you provide about a potential project.
  2. NEWSLETTER SIGN UP: We will ask for your e-mail address, in case you are interested in signing up to our newsletter.
  3. E-mails to [email protected] and [email protected]: when the Users send an email to any of our general email addresses, a new request in our tickets support system is opened. In this case, we will collect your name, e-mail address, and all data you submit during the communication.
  4. CUSTOMER MANAGEMENT VIA PLATFORM: managed data are those necessary for the performance of the services hired by the client.

We hereby inform you that the use of the different forms and/or functionalities enabled on the Website is optional. However, some fields are mandatory in order to correctly handle your request (e.g. contact data for signing up to our Newsletter). The User's refusal to provide the required information in the mandatory fields will prevent the Data Controller from providing the services provided on the Website.

For What Purpose Do We Process Your Personal Data?

Generally, we use your data in order to supply the services offered by BEHAPPY. In particular, the purposes are as follows:

  1. Registering as a client on the platform: management of the services of the registered client, together with processing their orders and managing payments for the purchased products, and any kind of incident or complaint that may arise during the contractual relation.
  2. Contact Form: response to the request for information submitted through the means suggested for this purpose.
  3. Newsletter: signing up for the newsletter will allow you to receive it.
  4. Commercial communications: subject to the User's prior approval, sending commercial communications, which are expressly requested, or which have already been authorized by a previous relationship.
  5. Cookies: keep the registered User's login, current shopping cart and provide statistics associated with the Site's use.

What Is the Legitimacy of Data Processing?

Legal basis for your personal data processing is:

  • The consent given by the User in the cases of:
    • Newsletter Sign Up
    • Contact Form
    • Commercial Communications
    • Cookies
  • Implementing a contractual relation in the event of:
    • Registration as a client on the platform, and the actions enabled on it.
  • The legitimate interest of the Data Controller, in the event of:
    • Conducting satisfaction surveys on the quality of the services available on the Website.

How Long Will We Keep Your Data?

  • Contact data will be kept for the time needed to respond to your query unless deletion is requested.
  • Newsletter subscription data will be kept until the time the Newsletter is canceled.
  • Please refer to our Cookies Policy for information on cookies for the function of the Site.
  • Data related to the customer account will be kept until the end of the contractual relation.

Notwithstanding the above, once this period has terminated, data may be blocked and held by the Controller for the purpose of responding to any liabilities arising from the processing and only for the duration of such liabilities. Once these periods have expired, these personal data will be erased by the Controller.

Who Will Be the Recipients of Your Personal Data?

Data Controller will not provide your personal data to third parties, except when necessary to comply with any legal obligation.

Notwithstanding, data collected in the Website shall be provided to third parties if required for the development, maintenance, and control of the relationship established or when legal authorization exists.

In particular, including but not limited to, we transfer your personal data to authorized entities for Internet domain registrations (detailed in the domains contract) in order to perform the requested name registration and to appear in the WHOIS and ESNIC database which regulate such entities and where all Domain Holders currently registered are included, as well as other data related to persons of administrative or technical contact.

Third Parties Information

The use of a payments means owned by a third party except in the event of prior authorization by such third party shall be prohibited, being under their responsibility the proof of such authorization and assuming all liquidated damages that, as a consequence of this, occurs to the Responsible.

Which Are Your Rights While Facilitating Your Personal Data to Us?

At all times you can request from the Responsible the confirmation whether your personal data are being treated by Us and, in this case, access them. Similarly, you can request the rectification of inaccurate data or, in this case, request the deletion when, among other reasons, your data are no longer necessary for the purposes for which they were collected.

Similarly, under certain circumstances, you can request the limitation of data treatment. In this case we will only preserve data for the performance or defense of claims. Also, you can object to your data treatment under certain circumstances. The Responsible will stop treating data, on compelling legitimate grounds relating to his particular situation or performance / defense of potential claims

Finally, when necessary, you can exercise the right of portability to obtain your data in digital format or to transmit them to another entity.

For such purpose, you can use the following channels of communication, always enclosing a copy of yourID card photocopy or of any other document that confirms your identity:

  • By post mail to the address: C/ Orense 99 Pozuelo de Alarcón, 28223. Madrid, Spain.
  • By e-mail to [email protected]

Finally, please note that you are entitled to submit a claim in the Spanish Data Protection Agency in the event you acknowledge or consider a fact that may produce a breach in the applicable laws regarding data protection, through website

Updates and Changes in the Privacy Policy

Data Controller reserves the right for changes in the Privacy Policy herein. For this reason it is recommended that Users check it regularly.

When significant changes occur in the Privacy Policy herein, Users will be notified for approval by mean sof notices on the Website or by email or by any other mean deemed appropriate for these circumstances.

Under no circumstances shall the Company modify its policies or procedures to render them less effective in protecting our customers' personal data previously stored, without the prior consent of the customers concerned.

If you have any doubts regarding the Privacy Policy herein, please contact us at: [email protected]

Last Update: May 1st 2020